Tailored tourism training for an ever-evolving industry

GIFT provides a range of services, including practical and research-based training for industry professionals in Australia and overseas. Training programs can be tailored to particular needs, drawing upon the world-class expertise of Griffith University staff in tourism, finance, town planning, information technology and other areas. Training courses build on our extensive teaching, applied research and practical industry experience.

Tourism product development training for Indonesian tourism stakeholders

GIFT, funded by the Department of Foreign Affairs and Trade (DFAT) has developed a training workshops for Indonesian tourism managers for the Australia Awards Indonesia Program. Now in its second year, the course is supported by Griffith University and Sunshine Coast University staff. During the course participants work on individual research projects that they implement on their return.

The course is delivered in three phases:

  1. One week pre-course workshop in Labuan Bajo, Flores.
  2. Three-week short course in North Queensland and the Gold Coast.
  3. Post-course workshop in Indonesia.

Tourism experience training - Working with Gold Coast businesses

GIFT has worked closely with industry and government to develop training resources to improve the visitor experience and create memorable tourist experiences. In 2012, Dr Sarah Gardiner and Professor Noel Scott were successful in securing an Australian Government TQUAL Grant. They worked with five businesses—including Dreamworld, Currumbin Wildlife Sanctuary, Get Wet Surf School, Paradise Jetboating and Australian Kayaking Adventures—to develop and test new products particularly targeted at the Chinese independent travel and student markets.

Tourism Economics and Tourism Satellite Accounts

As tourism statistics are not part of the core System of National Accounts, the role of Tourism Satellite Accounts is critical to tourism analysts and policy makers. Tourism contribution and its impacts on the whole economy can only be quantified through the Tourism Satellite Accounts (TSA). The TSA framework brings both demand and supply sides of the tourism sector together for better planning and decision making. Dr Tien Pham has extensive experience in the TSA field and led the development of sub-state TSA for tourism destinations in Queensland, and subsequently he developed the State TSA for all states and territories in Australia. He has provided advice, seminar and training to industry and government departments in Thailand, Indonesia and Sri Lanka.

Training for tourism and the Sustainable Development Goals

The United Nations Development Goals are 17 specific goals the global community has agreed on to end poverty, protect the planet and ensure prosperity for all. In some way, sustainable tourism has the capacity to contribute. GIFT researchers work with international agencies, and public and private partners on training initiatives which assist stakeholders to apply tourism to achieve these goals. Special focus is given to those specifically relating to tourism, namely: Goal 8 (Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all); Goal 12 (Ensure sustainable Consumption and Production patterns); and Goal 14 (Conserve and sustainably use the oceans, seas and marine resources for sustainable development).

Programs and projects

Working on Public Private Partnerships (PPPs)

GIFT has worked with the UNWTO on bringing together case studies on innovative PPPs from around the globe.

Read Global Report on Public-Private Partnerships in tourism.

Sustainable tourism policy

Professor Becken, Professor Scott and Adjunct Professor Noakes have conducted training and provided advice to tourism stakeholders in Asia–Pacific. Examples include the South Pacific Tourism Organisation Green Tourism Plan, the Fiji Tourism Master Plan and projects in Cambodia and Vietnam funded by the Asian Development Bank.

East Africa Tourism Policy and Strategy Workshop

Public sector officials, representative from the business sector, non-government organisations and international development partners have an interest in sustainable tourism planning, policy and strategy development methods. GIFT Adjunct Professor Steve Noakes developed and delivered the five day intensive training program ‘East Africa Tourism Policy & Strategy Workshop’ for the UNWTO Themis Foundation in Dar es Salaam, Tanzania. The training involved some 70 delegates from Tanzania, Burundi, Kenya, Sudan and Zimbabwe.

Five day training program on techniques for inclusive tourism enterprises

GIFT Adjunct Professor, Steve Noakes, with funding from Department for International Development (UKAID) and the International Labour Organisation (ILO), has designed and delivered intensive five day training programs for the travel and tourism private sector in Myanmar on techniques for inclusive tourism enterprises. This type of practical, hands-on training can be adapted to different destinations around the world. Training programs have been completed for 70 companies in Yangon and Nyaung Shwe/Inle Lake in Myanmar.

Connect and collaborate

If you would like more information, or to partner with us, get in touch